CR Paradise Tours

Terms and Conditions

By using our website or acquiring our services, you agree to our Policies and to these Terms and Conditions.

These terms and conditions are exclusive to our website and property of Paradise Tours KHC S.A. By using this website, you agree to the usage terms. If you do not agree with our terms and conditions, you may not use our website or services. Paradise Tours reserves the rights to change, modify, add or remove parts of these Terms. Paradise Tours may change the content and prices shown in this website, without prior notice.

Privacy Policy

We consider each of our clients as valuable as any other, which is why Paradise Tours has created a statement that specifies and clarifies our commitment to offer you all of our services while maintaining your personal privacy. In the following information, we explain how we collect, use, disclose, or transfer your data. Please take a few minutes to read the following information and get to know our privacy practices. Paradise Tours may at any time modify this statement without prior notice.

Resignation

Paradise Tours reserves the rights to change the rates, itinerary, schedule, organization of the activities, or cancellation of reservations.

Paradise Tours is not responsible for any damage or loss that occurs under the control of other agents, intermediaries or service providers, that is, in case of a service organized through us, we will not be responsible for any other inconveniences, such as delays, additional fees, lesions, or deaths.

Indemnity

As a user on this website you will be responsible for your behavior. You accept this indemnifies and holds Paradise Tours KHC S.A. and its directives, agents and employees free of any type of damage, cost or expense, including attorney’s fees, which may incur in a claim to a third party, from your use of the website.

Statement of cardholder

I acknowledge that I have read and accept in full the policies and conditions of cancellation, modification and reimbursement mentioned on this website, which by agreeing to pay the amount here acquired even if no document or voucher has been signed. This information will be taken as a backup for Paradise Tour KHC S.A in case of NO SHOW on the day of service or if you cancel the service less than 15 days before departure. This also applies to customers who use the same card as their payment method.

Important Operation Policy

Paradise tours offers private transportation only in the Atlantic and Pacific sectors of Costa Rica. The service can be acquired only with prior reservation. Without a prior reservation, the service cannot be given. When the customer makes the reservation, information will be requested, such as names and number of passengers, the date of service, place of pickup and arrival.

Fare Changes

The price shown on the website includes tax. In case of requesting a personalized tour, the price will vary accordingly. The prices shown on this website are only one way, from San José to your destination.
The rates shown may be modified without prior notice in case Paradise Tours considers it necessary. If you wish to modify the established itinerary and do it according to the modification policies, if the modification requires any additional costs or refunds, this may be done with one of our customer service representatives. You can find our phone numbers, email, and chat services to contact us. Paradise Tours is not responsible for the damage that may happen what was mentioned above.

Luggage Liability

Paradise Tours is not responsible for any loss or damage to luggage.
Paradise Tours is not responsible for any belongings carried in the passenger cabin.
Paradise Tours is not responsible for any spots, scratches, scratches, or dirt that may happen to luggage from its normal usage, including loss of wheels, hooks, or any other additional parts of luggage.

General Acceptance of Luggage

We will only accept the luggage that was indicated at the time of reservation.
You may have handheld luggage at all times. Paradise Tours is not responsible for any belongings left unsupervised.
We will not allow any luggage that has an inappropriate size, weight or other characteristic for transporting in the minivan.
Paradise Tours is not responsible for any belongings left in our vehicles.
Wheelchairs will be carried at no additional cost.
For more information or if you have any questions, please contact us via email, phone, or chat.

Terms and conditions of sale

If a customer violates any Terms, Paradise Tours may refuse to board said customer, and may reimburse the customer for the amount paid.
Paradise Tours clarifies that the destination that had been agreed upon at the moment of sale will not be changed, unless it is within the established time to make modifications.
Purchasing our services will only be made through this website or through a bank deposit only in the name of Paradise Tours KHC S.A., for no reason would the purchase be validated by any other means. Under no circumstances should customers make payments or service requests directly to the minivan drivers.
Paradises tours is not responsible for any services paid by other means than those mentioned previously.
A valid sale is considered as that which is paid in advance and with prior reservation only, after which the customer will receive a confirmation email to the specified email address.
Paradise Tours is not responsible for damage or loss that may happen by making any payments to or acquiring services from third party websites claiming to offer or sell our services.
For more information or if you have any questions, please contact us via phone, email, or chat, and we will gladly cover your doubts.

Acceptance of children

All children under the age of 12 will be accepted as long as they are accompanied by an adult parent or guardian. Any adolescents over the age of 12 may be accepted just as an adult.
All children or adolescents will travel under the responsibility of their parents or guardian, and Paradise Tours will take no responsibilities.
Please remember to request for a child seat or booster for any children under 12 at the time of reservation.
For more information or if you have any questions, please contact us via phone, email, or chat, and we will gladly cover your doubts.

Refunds

Paradise Tours will reimburse in the following ways:
If the itinerary was not utilized, and cancelled following the cancellation policies, the appropriate refund will be made.
The services that have been prepaid will only be refunded to the original buyer.
Paradise Tours is not responsible for damages or consequences, in case you wish to be refunded faster, or in case we cannot comply with the established times.
Paradise Tours will proceed in the most immediate way to reimburse your money, from the moment we receive all of the required information; however the process may take some time, so please be patient through the process.
The services purchased with a credit card will be reimbursed only as credit in the credit card account.
Involuntary reimbursement: In case Paradise Tours gives you a refund because it does not operate according to schedule or for any reason refuses to transport you, the refund will be made to you.
Our customer service representatives will be in contact with you to keep you informed of the process. For more information or if you have any questions, please contact us via phone, email, or chat, and we will gladly cover your doubts.

Customers with Disabilities

Paradise Tours works hard to offer our services to everyone without restrictions for any disabilities. From the time we receive your reservation email, we will analyze the case closely and will let you know if it’s possible for us to offer you our services.
Paradise Tours does not have any motorized devices or wheelchairs. We can accept manual wheelchairs and we can assist you at the time it is necessary to get into the minivan.
For more information or if you have any questions, please contact us via phone, email, or chat, and we will gladly cover your doubts.

Animals

Animals are only accepted if they are necessary as assistance animals for any people with disabilities or impairments. In this case, the service animal will be able to travel without any problems and without additional costs.
The owner is responsible for the service animal, and Paradise Tours will not be responsible for the loss of any straps, harnesses, etc.
No service animals can travel on the seats.

Delays

In case of force majeure events, Paradise Tours is not responsible for any delays or if we can’t make it to the destination in time. We are not responsible for any consequences caused by this.
In case we know of any traffic problems or closure of routes, we will let you know about the possible delays that will make us get to the destination late.

Authority of charge contract

Under no circumstances may the agents, employees, drivers or representatives alter, modify or renounce to any dispositions of the transport conditions, unless it is written by a corporate officer of Paradise Tours.

Sharing personal information

Paradise Tours will never disclose personal or financial information to any third parties. This will only be shared in the enforcement authority of the court or according to the law.

Personal information

Paradise Tours will need your personal information: your name, address, telephone number, card number, and email, among others; in order to proceed to make the online purchase or itinerary request. It’s absolutely necessary for the confirmation of your request.

Representations and Warranties

The use of this website is under your responsibility. Paradise Tours will not be held responsible for any errors or omissions in its content.
Paradise Tours will not be responsible for any damage caused by the use or trust in the website about characteristics, material or contents.
You waive and release to Paradise Tours, its officers, representatives, agents, and affiliates of all claims of any kind, including claims for actual, incidental, consequential, or punitive damages, attorney fees and costs or claims of interest, even if Paradise Tours is informed of such damages, related to the access or impossibility of this website or the use of the content of it. It is thus clear that all the information in this site is provided as is, without any warranty of any kind is expressed implicitly, the implied warranties of merchantability, nature for certain purposes.

Separability

Paradise Tours may at any time change the terms and conditions mentioned before. It is then the user’s responsibility to check the website’s content, see said updates which will be published, and this way guarantee their compliance.

Privacy Policy Statements

The information that can be gathered from the use you give to the page will be subject to the established privacy policies.

Feedback and information

Any feedback and commentaries you leave on this website will be considered non confidential information, so Paradise Tours may use this information without any restrictions.